250+
in various niches
5.0
on Clutch
$1B+
our partners
Why Choose Arounda Agency as Your CX Strategy and Design Partner
Proven Track Record
Across Industries
250+ projects across various niches. We delivered a CX strategy and design that has increased retention by up to 40% and doubled user engagement.
Team of CX Strategists,
Researchers, and Designers
Get a cross-functional team that understands your business goals, users' behavior, and emotional triggers for better conversion and overall customer satisfaction.
Agile Approach Focused
on Fast Results
You won’t wait months to see value. Our agile process delivers CX improvements in sprints, so you get measurable results from the start.
Transparent Collaboration & Dedicated Support
No guesswork, no surprises. With a dedicated manager and regular updates, we act as an extension of your team. Always focused on your goals!
Our CX Design Services
CX Strategy & Consulting
Customer Journey Mapping
Voice of the Customer Research
Understanding your customers is a growth lever. Our team will collect real feedback from your users through interviews, surveys, and analytics. Then, translate it into strategic moves to increase satisfaction, retention, and ROI.
Qualitative and quantitative data- Customer behavior analysis
- Map insights to user journey
- Growth-ready recommendations
UX/UI Design for Seamless Experiences
Understanding your customers is a growth lever. Our team will collect real feedback from your users through interviews, surveys, and analytics. Then, translate it into strategic moves to increase satisfaction, retention, and ROI.
- Product discovery
- Research of your competitors
- Informational architecture (user flows, app flows)
- Human-centred UX/UI design
- Scalable design systems
Data-Driven Experience Optimization
Inclusive & Accessible Design
Your product must be usable, readable, and accessible (these are requirements for businesses to grow). Arounda team will help you design for all abilities, devices, situations, and standards.
- Accessibility audit (WCAG and other standards)
- BehaviTesting with real usersor tracking and analysis
- Multi-device accessibility
- Documentation and guidelines
Omnichannel Experience Design
While the Growth Of Our Clients is what matters most, it`s nice to get awards
by Clutch
by Clutch
by Clutch
UI/UX Company by Clutch
on Upwork
on Dribbble
by Clutch
by GoodFirms
Behance platform
by Clutch
by Webflow
Driving growth and success through professional Customer Experience services
Cut churn by 25%, increase customer lifetime value by 60%, and drive 3× more repeat purchases with a strategic CX design firm.
25%
Improved customer
satisfaction
Our UX design services for Player’s Health, a finance and insurance platform, have significantly enhanced the customer experience.
x3.5
Traffic and
engagement boost
Upgraded design and functionality helped the platform increase the flow of new visitors and convert them into active users.
27%
Average retention
rate after trial
Users continue to use the digital voice analysis tool on the MojoCX AI platform over time, which has led to an increase in retention rate.
Our CX Design works prove themselves
More than 90 startups and 250+ projects have trusted us to make their customer journeys better and increase engagement, trust, and revenue through design. See how we turn experience into results.
Web 3.0 crypto investment platform
AI-powered investment platform
A platform that protects your reputation
AI-powered investment platform
Well-tried solutions that cover your needs
Redesign your product and stand out
Get the user-friendly Web Design
Empower your team with Team Extension
Design your first MVP product
Get the right style with UI Concept
Turning projects into trusting partnerships
We get things done With Quality
Flexible collaboration
& fixed monthly rate
Guaranteed
on-time deliverables
Hiring system with
immediate start
Work directly with
the designer
Qualified UI/UX designers who know their business
+55
in Arounda team
+55
in Arounda team
FAQ
What’s the difference between UX design and CX design?
UX is a piece of the whole CX puzzle. UX (User Experience) is about how users interact with your product: think app flows, button placements, or how easy it is to complete a task.
CX (Customer Experience) looks at the entire journey - before, during, and after people become users. It includes UX, brand perception, customer support, onboarding, all actions, all brand products, services, gifts, and even how your emails make people feel.
How long does a typical CX project take?
Most CX projects take anywhere from 4 to 12 weeks. But our customer experience company pays attention to the project size and complexity of your product. Our main goal is to deliver quality fast without cutting corners, so you'll see early results quickly, and the full impact builds from there.
Do you work with internal product or marketing teams?
Of course. Our Arounda design team collaborates closely with your internal product and/or marketing teams to align on vision, goals, and execution. All our processes are transparent and flexible.
We plug into your workflow, share insights, co-create solutions, and keep everything on track. Our customer experience agency even offers a team extension service, so you can scale your capacity with experienced CX strategists and designers who feel like part of your in-house crew.
But if you prefer a more hands-off approach, that works too. You can fully rely on us to lead the process and stay focused on other priorities.
Do you offer customer research as a standalone service?
Yes, we do. If you need deep insights into your users and understand how they think, feel, and behave, our team offers different customer research services:
- Target audience research
- User personas development
- User interviews
- Customer journey mapping
- Competitor research
- Information architecture (user flows, app flows)
- Product roadmap
- Usability testing
- UX audit for existing products
Solid research helps you make smarter decisions, avoid costly guesswork, and as a result, redesign.
How do you measure the impact of CX improvements?
We measure CX impact by tracking key business and user metrics before, during, and after implementation. They depend on your goals and can include:
- Retention rate
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT)
- Conversion rates
- Task completion time
- Churn rate
- Support ticket volume
Our Arounda team often runs usability testing, heatmaps, and analytics reviews to understand behavior shifts in real time.
For long-term insights, we also monitor customer feedback and usage patterns post-launch (this service is optional). Our vision is to care about customer success, and our goal is to prove how well your product performs so that you get clear data related to growth.
Clients Thoughts
Arounda excels with meticulous attention to detail, commitment to excellence, and creative problem-solving. Their inventive solutions captivate visually and significantly enhance the user experience.
Aetienne Sardon