Process
The MOJO-CX design began with discovery and user experience research. This led to the creation of mood boards, UI concepts, and, ultimately, a well-thought-out UX/UI design for the unified platform.
Competitor analysis
To make sure MOJO-CX stood out, we studied the functionalities offered by competitors. We aimed to identify the most effective ones and integrate them into our client’s platform, optimizing workflow and access to essential features for all user types.
Core feature list
User Research
In the User Research phase, we analyzed data from existing crypto platforms to understand user interaction patterns, popular features, and common usability issues. This analysis led to the creation of detailed user personas, each representing different user segments.
App Flow
We developed the app flow from scratch, combining the three previously separate products. Our goal was to deliver optimal workflows for core managers’ and agents’ tasks and provide quick and clear navigation throughout the platform.
Wireframing
The high-fidelity wireframes we created became a foundation for testing and evaluation — ensuring a clear understanding of the platform’s structure, logic, and element interaction.
Moodboard
Through mood boards based on in-depth client interviews, we decided to create a timeless and intuitive design for MOJO-CX. Instead of fleeting trends, we focused on simplicity and clarity with subtle brand recognition elements like branded color palettes and logo-inspired patterns.
Redesign
The redesign turned MOJO-CX into a cohesive ecosystem with optimized functionality and a unified visual identity.
Web Application Design
We combined three existing products into a universal platform, MOJO-CX. The new solution should integrate core functionalities from each of the three elements to offer a comprehensive suite of services for contact centers.
UI/UX design for agents
The agents required quick and easy interaction with the MOJO-CX widget during calls. Our contact center design addressed this by enabling constant on-screen access to call management tools and an AI assistant for real-time communication guidance. Post-call summaries available within the platform helped improve agents’ performance further.
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Web app design for managers
The web app design we delivered for managers provides quick access to team and individual agent performance metrics. It also lets managers use tools for task management, training planning, and team performance reviews — all within a single application.
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Web app design for managers
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Process
The MOJO-CX design began with discovery and user experience research. This led to the creation of mood boards, UI concepts, and, ultimately, a well-thought-out UX/UI design for the unified platform.
Competitor analysis
To make sure MOJO-CX stood out, we studied the functionalities offered by competitors. We aimed to identify the most effective ones and integrate them into our client’s platform, optimizing workflow and access to essential features for all user types.
Core feature list
User Research
In the User Research phase, we analyzed data from existing crypto platforms to understand user interaction patterns, popular features, and common usability issues. This analysis led to the creation of detailed user personas, each representing different user segments.
App Flow
We developed the app flow from scratch, combining the three previously separate products. Our goal was to deliver optimal workflows for core managers’ and agents’ tasks and provide quick and clear navigation throughout the platform.
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Wireframing
The high-fidelity wireframes we created became a foundation for testing and evaluation — ensuring a clear understanding of the platform’s structure, logic, and element interaction.
.png)
Moodboard
Through mood boards based on in-depth client interviews, we decided to create a timeless and intuitive design for MOJO-CX. Instead of fleeting trends, we focused on simplicity and clarity with subtle brand recognition elements like branded color palettes and logo-inspired patterns.
Redesign
The redesign turned MOJO-CX into a cohesive ecosystem with optimized functionality and a unified visual identity.
Web Application Design
We combined three existing products into a universal platform, MOJO-CX. The new solution should integrate core functionalities from each of the three elements to offer a comprehensive suite of services for contact centers.
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Desktop app for Agents
Drawing inspiration from the concept of seamlessly incorporating cryptocurrency features, interactive charts, and robust security protocols, we've curated a design that prioritizes user experience.
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Desktop app for Managers
Drawing inspiration from the concept of seamlessly incorporating cryptocurrency features, interactive charts, and robust security protocols, we've curated a design that prioritizes user experience.
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Web app design for managers
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Process
The MOJO-CX design began with discovery and user experience research. This led to the creation of mood boards, UI concepts, and, ultimately, a well-thought-out UX/UI design for the unified platform.
Competitor analysis
To make sure MOJO-CX stood out, we studied the functionalities offered by competitors. We aimed to identify the most effective ones and integrate them into our client’s platform, optimizing workflow and access to essential features for all user types.
{{fs-сompetitor-tablet}}
Core feature list
User Research
In the User Research phase, we analyzed data from existing crypto platforms to understand user interaction patterns, popular features, and common usability issues. This analysis led to the creation of detailed user personas, each representing different user segments.
App Flow
We developed the app flow from scratch, combining the three previously separate products. Our goal was to deliver optimal workflows for core managers’ and agents’ tasks and provide quick and clear navigation throughout the platform.
{{fs-appflow-tablet}}
Wireframing
The high-fidelity wireframes we created became a foundation for testing and evaluation — ensuring a clear understanding of the platform’s structure, logic, and element interaction.
Moodboard
Through mood boards based on in-depth client interviews, we decided to create a timeless and intuitive design for MOJO-CX. Instead of fleeting trends, we focused on simplicity and clarity with subtle brand recognition elements like branded color palettes and logo-inspired patterns.
Redesign
The redesign turned MOJO-CX into a cohesive ecosystem with optimized functionality and a unified visual identity.
Web Application Design
We combined three existing products into a universal platform, MOJO-CX. The new solution should integrate core functionalities from each of the three elements to offer a comprehensive suite of services for contact centers.
{{fs-quote-block}}
Desktop app for Agents
Drawing inspiration from the concept of seamlessly incorporating cryptocurrency features, interactive charts, and robust security protocols, we've curated a design that prioritizes user experience.
Desktop app for Managers
Drawing inspiration from the concept of seamlessly incorporating cryptocurrency features, interactive charts, and robust security protocols, we've curated a design that prioritizes user experience.
Web app design for managers
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