Back to blog
10 Questions To Ask Before Hiring a Web Design Company

10 Questions To Ask Before Hiring a Web Design Company

Hiring designer
7 min read

Choosing the right web design agency is crucial when creating a stunning online presence. All web design companies differ. So, you must pick one that aligns with your business's needs and goals. Arm yourself with these questions before hiring a web design agency. 

Arounda has been creating digital products for various businesses for over five years. During this time, we have received many questions from our clients. Most of them are almost similar every time. Based on our experience, we've created a list of questions to ask before hiring a web design company. 

Why Do You Need To Hire a Web Design Agency?

Hiring a web design agency provides many benefits for businesses. Below are the primary reasons why one might consider hiring a web design agency:

  • Professionalism and expertise. A web design agency has a team of experts in various areas, including design, development, and user UX. This collective knowledge ensures your website is aesthetically pleasing but also functional.
  • Customization. Instead of relying on generic templates, an agency can provide a tailored website design. It aligns with your brand's identity, ensuring your site stands out in the crowded digital space.
  • Technological insights. Web design agencies stay updated with the latest design trends, tools, and technologies. They can ensure your website is modern, responsive, and compatible with various devices.
  • Scalability. As your business grows, so will the demands on your website. Agencies can build sites with scalability in mind, allowing for easier updates in the future.
  • Maintenance and support. Websites need regular updates and maintenance to ensure they run smoothly and remain secure. Agencies often provide ongoing support.
  • Cost-effectiveness in the long run. It may cost more initially, but a good website can bring more visitors and turn them into customers.
  • Enhanced user experience. Agencies have the tools and expertise to conduct UX testing, ensuring your site is intuitive and user-friendly. A good user experience can increase user retention and conversions.

Partnering with an agency is a prudent investment for businesses serious about their performance. That's why it's important to know the right questions before hiring a web design agency. 

10 Questions Before Hiring a Web Design Agency

Gathering as much information as possible is essential to make an informed decision. Here are ten vital questions to ask potential agencies before making your choice:

1. What is your design process?

Understanding their process gives insight into how organized and systematic the agency is. It can also help set expectations regarding project milestones, feedback loops, and deliverables.

2. What is your estimated timeline for the project?

It helps in planning other associated tasks and setting a realistic launch date. It also lets you gauge if the agency can allocate enough resources to your project.

3. What are your pricing and payment terms?

Clarity on costs avoids any future misunderstandings. Understanding payment milestones also helps in budget planning.

4. Do you have a portfolio?

Viewing past work can provide insights into the agency's design style, versatility, and capability. It indicates their experience and the quality of work you can expect. It is a good sign that the company's portfolio includes various types of work, and each of them is fully explained. 

5. Do you offer any additional services?

Knowing this can help in planning a comprehensive digital strategy. SEO, content creation, or digital marketing can complement the design process.

6. Do you offer post-launch support and maintenance?

Websites require regular updates for security, functionality, and content. Having a support system post-launch ensures the website remains functional and up-to-date.

7. How do you handle changes or revisions during the design process?

Flexibility is critical in design. Understanding their revision policy can help set expectations and avoid potential extra costs.

8. Do you specialize in any particular industries or platforms?

Specialization can sometimes be an advantage, especially if you're in a niche industry. It means they understand the unique challenges and goals of that sector. For example, Arounda has extensive experience in blockchain, SaaS, fintech, and healthcare. 

9. How do you approach user experience design?

UX plays a crucial role in website conversions and user retention. A good agency should prioritize creating an inclusive and engaging user journey.

10. How do you handle intellectual property and ownership rights?

You need to ensure that you own the rights to the design, content, and any other assets related to the website. It provides you have complete control and avoids potential legal complications.

By posing these questions before hiring a web design agency, you position yourself for a fruitful collaboration. The answers will offer insights into how well the agency aligns with your project's objectives.

When the Agency Might Not Be the Right Fit

You've already received answers to the questions before hiring a web design agency. Are you still in doubt about your choice? 

There are several reasons why a web agency might not be the right fit for you. Recognizing potential pitfalls early on can save you both time and money. 

Here are some red flags to watch out for when considering hiring a web design agency:

  • Vague or evasive answers. If an agency is reluctant to answer your questions directly or seems to avoid specifics, it may indicate a lack of expertise or transparency.
  • No client testimonials or references. If an agency is unwilling or unable to provide client references, it might indicate unsatisfied clients or a lack of experience.
  • One-Size-Fits-All approach. Beware of agencies that offer generic packages. They don't consider your business's unique needs and goals.
  • Hidden costs and fees. An agency that isn't upfront about its pricing and potential additional charges can lead to unexpected expenses.
  • Poor communication. The agency's slow responses or missed meetings can signal future communication issues in the project.
  • Too good to be true. Meager prices, overly aggressive timelines, or big promises that sound too good to be true often are. Remember, quality work takes time and expertise.
  • Not interested in your business goals. An agency that doesn't take the time to understand your business goals and target audience is likely not interested in your success.

It's essential to trust your instincts. If something feels off or too risky, it's always okay to take a step back and reevaluate.

Final thoughts

By asking these questions before hiring a web design agency, you can avoid misunderstandings and get the best website for your needs. 

Remember, choosing a web design agency is more than finding the most affordable option. It's about finding a partner that understands your business and can deliver a website that meets your goals and objectives. Take your time to research and ask these questions to make an informed decision.

Contact us, and we will answer these questions. This way, you will be sure that our professional team will turn your idea into a successful business.


Get for freeLearn more

Expand your team with our professional product designers.

Contact Us

Have a project in your mind?
Let’s communicate

Get estimation
Table of contents
  1. Text Link
7 min read
Expand your team with our professional product designers.
Contact Us

FAQ on UI/UX design services

Subscribe to our blog

Sign up to our newsletter to get weekly updates on the newest design stories, case studies and tips.

Your email's all set! Thanks!
Oops! Something went wrong. Please try again